New customers: We require a total order value of $250.
Reorders: We require a total order value of at least $100.
We accept Visa, MasterCard, Discover, & American Express. We also accept payment via check or money order.
We ship backorders as complete as possible and cancel all backorders under $30.00 due to excessive shipping costs. You have the option to not accept backorders (please notate this on your order or call our Customer Service Team), but it is not recommended due to the receipt of goods to our warehouse at various times.
If you already submitted your order online, and it has not shipped, you can call our Customer Service Team at 800 888 1918 or contact your Sales Rep to modify or cancel your order. If your order has shipped it can not be modified or cancelled.
We hold the right, at any time, to change or modify the products or prices on our Site, our catalogs, or in any other material that is distributed and related to Carson®. The prices shown on the site (once you are logged in) may differ from prices that are displayed in our catalogs; upon this occurrence, we reserve the right to deem the correct price on any item for sale.
Upon receiving any shipment please inspect your purchase and notify us of any damages within 15 days from receipt of order.
You may initiate and manage your requests for credit in Your Account on the Site. No credits or returns will be accepted without prior authorization. You must retain all merchandise and packaging until you receive authorization to return or discard the merchandise.
All returned merchandise must be in its original packaging, in saleable condition, and is subject to a 20% restocking fee. Customer is responsible for all freight unless otherwise authorized.
Unless you notify Accounts Receivable otherwise (800 888 1918, option 1), we will apply the credit memo to the invoice the items that are being credited were originally on. If you already paid the invoice the items being credited were on, the credit memo will remain open on your account until your next order.
All Canadian customers must order through our Canadian distributor, Edenborough, Ltd. Please see their contact info below:
p: 800 265 6398
f: 877 806 3648
We test all of our ceramic and glass pieces used for serving food to ensure that they meet FDA and California Proposition 65 requirements for lead and cadmium. In accordance with Proposition 65 we will ticket all items going to California with the following warning: “The materials used to manufacture this product may contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.”
While we do currently sell to online marketplace sellers, the fierce competition and volatility within this marketplace and the constant requirement for pricing to remain competitive, we have decided to not open any new 3rd party sellers at this time so that we can better control our online presence. If this changes in the future, we will update this FAQ listing.